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Following the recent natural disaster, BEYOND360 LIVING's property management team immediately took action after the earthquake on March 28, 2025, by initiating the following key steps:

1. Collected visible damage photos from individual units and submitted them to the juristic management office.
2. Assisted building inspectors assigned by the government, insurance companies, and/or the juristic office in conducting structural safety assessments.

As of now, all BEYOND360 LIVING-managed properties in Thailand have been officially declared safe.

What happens next after you receive the damage photos provided by our team?

We believe most owners have already gained a preliminary understanding of the unit’s damage through the provided photos. However, for some rented properties where the tenant was not present at the time, we were unable to immediately access the interior. In such cases, we are currently contacting tenants to request permission to enter the unit using spare keys or access codes. If necessary, we may engage a locksmith to enter the unit to avoid missing the reporting deadline.

After completing the initial inspection, we are currently carrying out the following actions:

Each building may have different submission methods, including Google Forms, paper forms, on-site registration, email submission, etc.

We will prepare the necessary documents according to the building’s requirements, including:

• Document 1: Photos of the damage
• Document 2: Owner’s basic information
• Document 3: Copy of property deed
• Document 4: Copy of passport for the owner and co-owners
• Document 5: Estimated repair or replacement costs based on the actual damage location in the unit, along with receipts for the reports filed with the local police station and land office.

Some buildings have clearly stated that the insurance company will send an appraiser to inspect the units, while others have not yet announced whether the owner needs to hire an appraiser independently. We will assist in arranging the site inspection according to the instructions of each building.

Important Notice Regarding the Follow-Up Repair Work:

Each building may have different procedures. After receiving further instructions, the repair process may proceed in one of two ways:

1. Awaiting Submission of Insurance Documents:
   The building's management will submit the insurance claim documents, and repairs can only commence after the appraiser has conducted an on-site assessment.
2. Immediate Repair Authorization:
   Once the owner has completed the insurance claim submission, repairs can begin without delay.

According to the regulations of each building, the subsequent repairs will be handled according to the following situations :

If the building does not require or arrange for an insurance adjuster, the owner will need to proceed with repairs and pay the costs upfront, keeping all payment receipts for reimbursement. If an adjuster’s inspection is required, repairs will be scheduled after the inspection.

A few buildings may offer their own technical team for free repairs, but most owners will still need to hire external technicians. We will contact the owners and arrange accordingly based on the specific circumstances of each building.

If the owner is unable or unwilling to advance the repair costs, we will inform the building and place the unit on a subsequent processing list. However, the processing time cannot be guaranteed, and owners must patiently wait.

Repair Quotation Arrangement :

If the building does not arrange for an insurance company to send an assessor and requires the owner to hire an external contractor for a quotation to obtain a receipt, we will proactively contact the owner to provide this assistance service. This service mainly involves working with a licensed professional to issue an evaluation quotation that meets insurance requirements, followed by submission to the local police station and land office for receipt. The receipt will then be submitted to the building's insurance company for the claim.

Special reminders:

• If the rental unit's damage is severe and involves safety risks, to ensure tenant safety, we will immediately notify the owner and recommend initiating emergency repairs.
• Insurance coverage and claim timeline: The insurance company will determine the compensation amount based on the actual damage. The entire process usually takes 60-90 days or longer, depending on the procedures of the insurance company. The compensation limit per unit typically ranges from 100,000 to 200,000 THB, depending on the insured amount for each building.
• Once the insurance claim is approved and compensation is issued, we will notify the owner to confirm the amount and collect the payment.

Important Notes:

1. If you have recently updated your passport or possess the property title documents, you can send them to:pm.homecare@beyond360group.com, to help accelerate the data integration process.
2. Insurance only covers specific types of damage, and there are claim limits.
3. Some buildings require prior approval before repairs can begin, and we will prioritize confirming this with the building management.

*This process is based on the common standards of various real estate projects in Thailand. As the insurance coverage and management procedures may differ across buildings, the actual steps for handling the case may vary slightly. The BEYOND360 LIVING team will provide follow-up assistance based on the specific situation of each property.